Shipping & Returns

Every piece from Loom & Yarn is handwoven slowly and thoughtfully in our Lincolnshire studio. From the fibres we choose to the way each order is wrapped and sent, care is taken at every stage.

UK Shipping

We offer free standard UK shipping on all orders.

Standard UK Shipping — Free
Priority UK Shipping — Available at checkout (£6.95)

Orders are carefully packed and dispatched within 1–3 working days, unless otherwise stated on the product page. You’ll receive a confirmation email once your order is on its way.

European Shipping

We ship to most European destinations.

Shipping costs are calculated at checkout based on location and order size.
Delivery times typically range from 5–10 working days after dispatch.
Customers are responsible for any local customs charges, import duties or taxes that may apply.

Worldwide Shipping

Worldwide shipping is available to selected destinations.

Rates are calculated at checkout.
Delivery times vary by destination but are usually 7–15 working days after dispatch.
Any customs fees or import taxes are the responsibility of the recipient.

If you’re unsure whether we ship to your country, please get in touch — we’re always happy to help.

Packaging

All orders are wrapped with care using protective, minimal packaging. Wherever possible, we use recyclable or reusable materials to keep our environmental impact low.

Returns & Exchanges

We hope you’ll love your Loom & Yarn piece, but if something isn’t quite right, we understand.

Returns are accepted within 14 days of delivery.
Items must be unused and returned in their original condition.
Customers are responsible for return postage costs unless the item is faulty.

Once your return is received, we’ll process a refund to your original payment method.

Because each piece is handwoven and one-of-a-kind, we recommend reading product descriptions carefully and contacting us before ordering if you have any questions about size, texture or colour.

Faulty or Damaged Items

If your item arrives damaged or there’s a fault, please contact us within 48 hours of delivery, including photos where possible, and we’ll resolve the issue promptly.

Contact Us

If you have any questions about shipping, returns or a specific order, please don’t hesitate to get in touch.